Terms and Conditions
These terms and conditions apply to all orders placed on this website.
Prices & Delivery
Prices shown on this site are in GB Pounds, we have elected not to register for VAT. Delivery charges are calculated by estimated total weight at the checkout including a small amount to cover the costs of packaging. Smaller items and accessories are best sent by Royal Mail Recorded Delivery, bikes and heavier items are usually delivered by UPS. You are able to select a preference for delivery method at the checkout, however, we may occasionally use an alternative delivery method if it provides equal or better value. Under normal circumstances, items ordered before 15.30 hrs Mon-Fri are dispatched the same day, although no liability will be accepted for delays in either dispatch or delivery.
The Contract Between Us
After you have placed your order we will send a confirmation email summarising the items ordered, the delivery method and total cost. If there are any errors you should notify us by email immediately. Once the payment for your order has been confirmed, the goods will be packaged and dispatched by the chosen delivery method.
No contract will exist between you and Bath Wooden Bikes for the sale of goods by us to you until your credit/debit card has been charged, we have raised an invoice and the goods have been dispatched. This shall be deemed to be our acceptance of your offer and to have been effectively communicated to you. Our contract is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts. This does not affect your statutory rights as a consumer.
Please note that some of our processes are manual and even with the best of intentions, errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.
Payments are processed online in real-time by LloydsTSB Cardnet through the Protx secure gateway service. All major cards are accepted, you can also choose to pay via your PayPal account if you have one. All transactions are encrypted, we never actually see your card details – this is all handled on SSL secure servers via https:// pages. You will see the gold padlock in the corner of your browser confirming that the transaction is secure.
Guarantee
All LikeaBike products and accessories are guaranteed for a period of two years from the date of purchase. You should retain your receipt/invoice as proof of purchase in the unlikely event that your LikeaBike develops a fault and requires attention.
Complaints
We aim to provide outstanding customer service. We are a small family run business and we will do everything we can to resolve any issues you may have in a polite and amicable manner.
Once an order has been placed
Cancellation Rights – orders placed in error
It is advisable that you cancel any orders placed in error by contacting us immediately either by email or telephone on 01225 852123 before they are invoiced and dispatched. Requests for cancellations sent via email may not be actioned for 36 hours in extremely busy periods, which may result in the order being dispatched. Once the goods have been dispatched, your cancellation rights are covered by the distance selling regulations.
Failure to accept delivery of Goods once dispatched
All deliveries require a signature at the agreed delivery address, which means that you will need to be in attendance at the delivery address to accept the goods. UPS will make three attempts at delivery after which if delivery has not been possible the goods will be returned to us. In this event, we will refund your payment less £35 to cover the cost of the attempted deliveries, return shipping and a nominal re-stocking fee.
Unwanted Goods - Distance Selling Regulations
You may cancel your order within seven working days from the date you receive the goods. You must notify us immediately and return the unwanted goods to us unopened, unused and in their original packaging at your own risk and expense within 14 days of your order. Provided that you return the unwanted goods unused and in their original packaging within 14 days of your order, we will credit your payment card with the cost of the unwanted goods minus our delivery charges/costs within thirty days of the date we receive the goods. If the goods have been used or are not in resaleable condition we reserve the right to refuse and return them to you at your expense. Please note that our checkout charges for UPS shipping are provided at a promotional rate. In the event that goods are returned, the actual cost of shipping will be applied, which may include additional charges for attempted deliveries where the delivery address was unattended or there was no reply.
Return of Faulty, Incorrect or Sub-standard Products
If any item you receive is faulty, incorrect or damaged in transit, we will replace it free of charge, you must notify us by phone or e-mail within 2 days of delivery.
Price Changes
We reserve the right to change prices without prior notification. We will not increase the price of an item you have ordered after you have placed your order unless there was a genuine pricing error.
Pricing Errors
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of an item you have ordered we will inform you and provide the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you or we receive no reply from you, we will cancel the order. If your order is cancelled and you have already paid for the products you will receive a full refund.
Limitation of Liability
We will not be liable to you: For any loss of profit, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded. Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.
Upon Delivery of Goods
Seller Liability
The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall
Making Returns
Goods may be returned by post or courier by repackaging them securely within their original packaging and delivering them to us at:
Bath Wooden Bikes
Valley View
Gloucester Road
Swainswick
BATH
BA1 8BH
Returns are made at your own risk and expense. We recommend that you use an insured registered mail service because returns not received by us cannot be credited to you. Refunds will be credited to your original payment card. We cannot accept liability for any returns which are ‘lost’ in the post.
General
Disclaimer
Bath Wooden Bikes and their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the text and related graphics published in this site. All such text and related graphics are provided as a guide only.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Bath Wooden Bikes howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders´ rights.
Privacy Statement
Our privacy statement can be viewed here: Privacy Statement
Severability
If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these Terms and Conditions will not be affected.
Governing Law
These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
Statutory Rights
These Terms and Conditions are in addition to your statutory rights as a consumer which remain unaffected.
